Shipping and Payment
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Shipping costs are based on the total of your order. Each order has a minimum shipping charge as specified.
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Carrier
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$Dollar$ Range
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Shipping Cost
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Minimum Shipping Charge Per Order
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Shipping Destination
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UPS GROUND
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.01 to 31.80
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$7.95
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$7.95
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48 U.S. states - No PO boxes
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31.80 and Up
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25%
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25%
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USPS (PO BOXES)
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.01 to 40.00
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$10.00
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$10.00
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48 U.S. states - PO Boxes Only
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40.00 and Up
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25%
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25%
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UPS 2-DAY AIR
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.01 to 33.33
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$20.00
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$20.00
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48 U.S. states - No PO boxes
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33.33 and Up
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60%
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60%
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USPS AIRMAIL
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.01 to 33.33
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$20.00
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$20.00
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Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, APO/FPO Military Addresses
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33.33 and Up
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60%
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60%
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For example, if the total of your order is $100, and you choose UPS Ground for shipping, your shipping charge is $25.00.
If you ordered two $10 items, for a total of a $20 order, you shipping cost would be $7.95.
Volume Shipping: For UPS Ground orders over $800.00 your shipping costs are just 12% of your total order.
- UPS ground please allow 7-10 business days
- US Postal please allow 7-14 business days
- UPS 2-DAY please allow up to 2-4 business days
- AirMail please allow 7-14 business days
Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day your order payment is approved.
While you CAN ship to a PO Box, we don't recommend it for the following reasons:
No tracking information. PO Box deliveries must go by USPS. There is no tracking available on these shipments.
Getting a physical address will allow us to ship UPS and have highly accurate tracking.
Shipments are insured, included in the cost of our shipping rates.
We only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.
A tracking number will be emailed to you once your order has shipped.
All damage/defective claims MUST be made within 30 days of date of order. NO Exceptions. Please check or inspect merchandise upon arrival. Claims for damage that exceed 30 days will not be honored.
Returns:
Return it to the Customer Service address on the packing slip:
Customer Service
PO Box 691300
Los Angeles, CA 90069
Write your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will notify Buy-E-Web by email that a return has been made so that you may get credit.
Remember to contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns.
Return Policy for broken or defective items:
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise.
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Return Policy for non-defective, non-broken items:
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded.
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